Terms of service

Effective Date: July 11, 2026

Thank you for visiting Ouklume. These Terms of Service describe the rules and conditions that apply when you access our website, purchase our products, or use our services.

By accessing or using the Ouklume website, you acknowledge that you have read and agree to these Terms of Service, along with our Privacy Policy, Shipping Policy, and Refund Policy.

If you do not agree with these Terms, please discontinue use of our website.

1. General Use of Our Website

Ouklume provides online retail services through our website, allowing customers to browse products, place orders, and receive customer support.

You agree to use our website only for lawful purposes and in accordance with these Terms.

We reserve the right to maintain, update, or improve our website to provide a better shopping experience.

2. Customer Eligibility

By placing an order through Ouklume, you confirm that:

You are at least 18 years old or have reached the legal age required to enter into a purchase agreement in your location.
The information you provide during checkout is accurate and complete.
You have authorization to use the selected payment method.

3. Account Responsibilities

If you create an account with Ouklume, you are responsible for maintaining the confidentiality of your account information.

You agree to notify us promptly if you believe your account has been accessed without authorization.

Ouklume is not responsible for losses resulting from a customer’s failure to protect account credentials.

4. Product Information and Availability

We make reasonable efforts to ensure that product descriptions, images, pricing, and availability information displayed on our website are accurate.

Many of our products are handcrafted items. Due to the nature of handmade production, slight variations in wood grain, texture, color, carving details, and finish may occur. These variations are natural characteristics and are not considered defects.

Product availability may change from time to time. We reserve the right to update, discontinue, or limit product availability when necessary.

5. Pricing and Payments

All prices displayed on our website are listed in U.S. Dollars (USD) unless otherwise stated.

Payment must be successfully authorized before an order can be processed.

We reserve the right to correct pricing errors or inaccuracies. If an order is affected by an obvious pricing mistake, we will contact the customer and provide appropriate options before processing the order.

6. Order Processing and Acceptance

After placing an order, customers will receive an order confirmation email.

An order confirmation does not necessarily represent final acceptance of an order. Orders may be reviewed before shipment for reasons including payment verification, inventory availability, or suspected fraudulent activity.

If an order cannot be fulfilled, customers will be notified and any applicable payment will be refunded.

7. Shipping and Delivery

Shipping and delivery information is provided in our Shipping Policy.

Estimated delivery times are provided as guidance only and may be affected by factors outside of our control, including carrier delays, weather conditions, holidays, or unexpected transportation interruptions.

Customers are responsible for providing accurate shipping information during checkout.

8. Returns and Refunds

Returns, exchanges, and refunds are handled according to our Refund Policy.

Customers should review our Refund Policy before completing a purchase.

If you have questions regarding a return or refund request, please contact our customer service team.

9. Website Content and Intellectual Property

All content on the Ouklume website, including text, images, graphics, logos, product descriptions, and branding materials, is owned by Ouklume or used with appropriate permission.

You may not reproduce, distribute, modify, or use our website content for commercial purposes without prior written authorization.

10. Customer Reviews and Submitted Content

Customers may submit reviews, comments, photographs, or other content where such features are available.

By submitting content, you grant Ouklume permission to display and use that content for business-related purposes, including improving customer experience and presenting customer feedback.

Customers remain responsible for ensuring that submitted content is accurate, lawful, and does not infringe upon the rights of others.

11. Prohibited Activities

You agree not to use our website to:

Violate applicable laws or regulations
Provide false or misleading information
Attempt unauthorized access to website systems
Introduce harmful software or malicious code
Conduct fraudulent transactions
Interfere with website security or functionality

We may take appropriate action when activities create risks to customers, website security, or business operations.

12. Third-Party Services

Our website may use third-party services, including payment processors, shipping providers, analytics services, or external links.

These third-party services operate under their own terms and privacy policies.

Ouklume is not responsible for the availability or policies of third-party services.

13. Website Availability

We work to maintain reliable access to our website.

However, temporary interruptions may occur due to maintenance, technical issues, updates, or circumstances beyond our reasonable control.

14. Product Safety and Customer Responsibility

Customers are responsible for using products appropriately and following any provided instructions or recommendations.

Ouklume is not responsible for damage caused by improper use, unauthorized modifications, or failure to follow product guidance.

15. Limitation of Liability

To the extent permitted by applicable law, Ouklume shall not be responsible for indirect, incidental, or consequential damages arising from the use of our website, products, or services.

Nothing in these Terms limits any rights or protections provided to consumers under applicable laws.

16. Force Majeure

Ouklume is not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, severe weather, transportation disruptions, government actions, supply chain interruptions, or similar circumstances.